Terms and conditions

Please carefully read the following conditions as they apply to your use of our website. By accessing our website, you agree to be bound by these conditions.

Conditions of use

By accessing and utilizing the services provided by Flexchats, which include the Content, Products, and Support Service, you agree to be bound by the following Terms and Conditions. It is important that you carefully read and understand these Terms and Conditions before visiting or making use of our website.

When we refer to "Flexchats," "us," "we," or "our," we are referring to ABT Solutions Ltd.., trading as Flexchats, a legally registered and incorporated company in accordance with the laws of the United Kingdom.

Please note that your use of any Flexchats Service signifies your acceptance of these Terms and Conditions.

Privacy policy

To understand our practices, we kindly ask you to review our Privacy Policy, which governs your visit to our website. You can find our Privacy Policy by following this link: Privacy Policy.


When you visit flexchats.com or correspond with us (Flexchats) via email, you are engaging in electronic communication. By doing so, you give your consent to receive communications from us in an electronic format. We will communicate with you primarily through email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically fulfill any legal requirement that such communications be in writing.


All content featured on this site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the intellectual property of Flexchats and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Flexchats, with copyright authorship for this collection by Flexchats, and is protected by international copyright laws. It is important to note that you do not have the right to resell any material acquired freely or through purchase without obtaining written permission from Flexchats. This applies to any material purchased from Flexchats as well.


The trademarks and trade dress of Flexchats and flexchats.com are strictly reserved for use exclusively in connection with Flexchats's own products and services. It is prohibited to use these trademarks in a way that may cause confusion among customers or in any manner that discredits or disparages Flexchats or the flexchats.com website. Any other trademarks appearing on this site that are not owned by Flexchats or its subsidiaries are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Flexchats or its subsidiaries.

License and site access

Flexchats grants you a limited license to access and make personal use of this site. However, you are not permitted to download (other than page caching) or modify the site, or any portion of it, without the express written consent of Flexchats. This license does not include any resale or commercial use of the site or its contents, such as collecting and using product listings, descriptions, or prices. It also prohibits derivative use of the site or its contents, downloading or copying account information for the benefit of another merchant, or using data mining, robots, or similar tools for data gathering and extraction.

Reproduction, duplication, copying, selling, reselling, visiting, or exploiting this site or any portion of it for any commercial purpose is strictly prohibited without the express written consent of Flexchats. You are not allowed to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Flexchats and its associates without express written consent. Additionally, using any meta tags or "hidden text" that incorporates Flexchats name or trademarks without express written consent is prohibited. Any unauthorized use will terminate the permission or license granted by Flexchats.

Please note that you may not use any of Flexchats's or flexchats.com's logos, registered business name, proprietary graphics, or trademarks as part of a link, public/private video content, screencasts, personal blogs, or product endorsements without obtaining express written permission from Flexchats.


The Support hours are Monday-Friday between 9.00am-5.00pm (IST) (GMT +1) United Kingdom.

All Support questions must be submitted via our help center at https://support.flexchats.com

All Support questions will be answered in around 24 business hours from the initial contact.

The purchase email will be used to Support our Products./p>

We offer Support to all Customers that have purchased our services and products at Flexchats, flexchats.com

Please note that we do not provide support to customers who have purchased our products from sources other than Flexchats (flexchats.com).
If it is discovered that a customer has downloaded or obtained any of Flexchats's products from an unauthorized source, it is considered a violation of our Copyright and Website License terms. In such cases, the source of the download and distribution of Flexchats files will be investigated, as it infringes upon international copyright laws.

Terms of support

In order to provide support, it is necessary for us to be granted administration access to the website where our product is installed or access via FTP.
If a customer denies us access to the website where our product is installed, we will be unable to offer any support. Consequently, any claims regarding the product not functioning properly will be considered null and void.

If the client's website has technical coding defects, damage, or hosting problems that were not caused by Flexchats, we will be unable to provide support or fix the client's website.

Website license

Upon purchasing a product at Flexchats, you acquire a Single or Multiple Website license.

Please note that the Flexchats License grants you the authorization to use our products, but the code and files remain the property and copyright of Flexchats (flexchats.com).


At Flexchats, we are committed to standing behind all of our products and ensuring that any faults or imperfections found in them are resolved. This is a guarantee we provide to our customers.

If you have any questions regarding the configuration of our products, please feel free to contact us at any time. We are here to assist you.

We follow a no-questions-asked refund policy for all products purchased through this website. If you would like to request a refund, please reach out to us at https://flexchats.com/.

Please note that refunds will not be issued 30 days after the date of your purchase, as stated in our refund policy.

Exchange policy

Due to the digital nature of our products and their immediate delivery via email, download links, or Flexchats account download access, we do not offer exchanges for products or platforms.

It is the customer's responsibility to ensure the correct purchase of a product. Flexchats will not facilitate the exchange or swap of your extension for another extension.

*There is one exception: If you realize that you have purchased the incorrect product and contact Flexchats before downloading it, we can assess whether the product has been downloaded from your Flexchats account and, if not, we can assist in changing the product/platform to the correct one.

Your membership account

By using this site, you assume the responsibility of maintaining the confidentiality of your account and password, as well as restricting access to your computer. You agree to accept full responsibility for all activities that occur under your account or password. If you are under the age of 18, you may only use our website with the involvement of a parent or guardian. Flexchats, flexchats.com, and its associates retain the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Account/service/support termination

We, Flexchats (flexchats.com), reserve the right to terminate your account at our discretion, without notice, and for any reason.

The following are reasons for account termination:

  • Repeated violations of the Terms and Conditions
  • Instances of severe abuse, such as predatory behavior, threats, abuse, or spam.
  • Accounts dedicated to policy violations, including hate speech, harassment, impersonation, and similar offenses.
  • Flexchats holds its employees and business partners to a high standard of respect and professionalism. Accordingly, we expect the same level of respect from our customers. Any form of harassment, abuse, or threats will not be tolerated in our Support area.

Upon account termination, all valid product license keys will be removed, and all support will be discontinued.

Reviews, comments, emails and other content

Visitors have the ability to post reviews, comments, and other content, as well as submit suggestions, ideas, questions, or other information. However, it is important to ensure that the content is legal, non-obscene, non-threatening, non-defamatory, respects privacy, does not infringe on intellectual property rights, and is not injurious to third parties. The content should also not consist of software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam.

It is prohibited to use a false email address, impersonate any person or entity, or mislead others regarding the origin of the content. While Flexchats reserves the right to remove or edit such content, it does not regularly review all posted content.

If you choose to post content or submit material, unless otherwise indicated, you grant Flexchats (flexchats.com) and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide, in any media. Additionally, you grant Flexchats (flexchats.com) and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose to do so. By posting content, you represent and warrant that you own or have control over all the rights to the content, that the content is accurate, that its use does not violate this policy and will not cause harm to any person or entity, and that you will indemnify Flexchats (flexchats.com) or its associates for any claims arising from the content you supply.

Flexchats (flexchats.com) has the right, but not the obligation, to monitor, edit, or remove any activity or content. However, Flexchats assumes no responsibility and does not accept liability for any content posted by you or any third party.


Products sold for download through flexchats.com are the sole work of Flexchats and are provided "as-is" with no expressed or implied warranty or suitability claims. As the buyer, you accept all responsibility for all outcomes from installing and/or using the downloads sold through flexchats.com by Flexchats.

Extensions sold at flexchats.com are tested on the Standard WordPress environment using the standard Themes built into the core and are duly tested prior to release on the latest version of a standard WordPress installation. Any incompatibilities with third-party themes and plugins are beyond Flexchats (flexchats.com) responsibility.

All products are provided 'as is' and in no case is it implied that they will function as expected under any setup or configuration nor with any or all 3rd party plugins or software or server environment.

Moreover, all downloads are copyright to Flexchats and CANNOT be resold elsewhere. Doing so violates international copyright laws.

Prouct decriptions

Flexchats, flexchats.com and its associates attempt to be as accurate as possible. However, Flexchats does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Disclaimer of warranties and limitation of liabilities

This site is provided by Flexchats on an "as is" and "as available" basis. Flexchats makes no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is solely at your own risk.

To the fullest extent permitted by applicable law, Flexchats disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Flexchats will not be liable for any damages of any kind arising from the use of this site or the downloadable products purchased through it, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Some state laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you might have additional rights.

Applicable law

By visiting Flexchats, you agree that these Conditions of Use and any disputes that may arise between you and Flexchats or its associates will be governed by the laws of the United Kingdom, without regard to principles of conflict of laws.


Any dispute relating in any way to your visit to Flexchats or to products you purchase through flexchats.com shall be submitted to confidential arbitration in the United Kingdom. However, if you have violated or threatened to violate Flexchats's intellectual property rights, Flexchats may seek injunctive or other appropriate relief in any state or federal court in the United Kingdom, and you consent to the exclusive jurisdiction and venue of such courts. The award of the United Kingdom Courts in arbitration shall be binding and may be entered as a judgment in any court of competent jurisdiction.

To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Please take the time to review our other policies posted on this site, as they also govern your visit to flexchats.com. We retain the right to modify our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions are deemed invalid, void, or unenforceable for any reason, such a condition will be considered separate and will not affect the validity and enforceability of the remaining conditions.


Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support team via https://flexchats.com/.

Registered Address: ABT Solutions Ltd., Strathmore 53 Bowleaze Coveaway, Preston, Weymouth, Dorset, DT3 6PL, United Kingdom